Report a bug
Report a bug in ISPsystem's software products
Found a bug in our software product, that is not caused by incorrect settings of your server or other factors?
Let us know! We are ready to investigate it!
How to report a bug?
Only owners of ISPsystem's licenses can submit a bug report.
Bug reporting rules
- The system's primary function is to let us know about bugs that you found. Please use it accordingly, and take advantage of other channels to give us overall feedback.
- We cannot guarantee that a bug will be taken care of in a fixed amount of time. But we can promise to fix it as soon as possible.
Bug-report bounty program
To keep our products safe and fault-tolerant, we offer rewards for critical bugs found in our software products.
* BILLmanager 5 and V.4 solutions are not part of the Reward program.
Bugs causing our solutions to freeze or a service to fail due to actions performed by users (not administrator) through the control panel.
Security bugs enabling a user to obtain data that belong to another user.
Security bugs enabling a user (not the main administrator of the control panel) to receive administrator privileges.