How to activate ISPsystem licenses and troubleshoot activation issues
This article describes how to install our control panels, activate software licenses, and resolve activation issues.
- ISPmanager Lite: installation guide and system requirements.
- ISPmanager Business: installation guide and system requirements.
- VMmanager KVM: installation guide and system requirements.
- VMmanager OVZ: installation guide and system requirements.
- VMmanager Cloud: installation guide and system requirements.
- BILLmanager: installation guide and system requirements.
- DCImanager: installation guide and system requirements.
With an IP-address
- your server has public IP-address,
- the IP-address matches the one you specified when ordering the license.
With an activation key
- the server network interface doesn’t have public IP-address (the server is behind the NAT),
- if your server’s IP-address does not match the IP-address on your license,
- you didn’t provide an IP-address during the order process.
Note: to be able to activate the license with the key, make sure that the licensing server 86.license5.ispsystem.com is accessible on port 80 from the server where the control panel is installed.
- open the web-interface and select “Activate the existing license” .
- enter your key into the “Activation key” field.
- Make sure that the license has been created in your Client area. You can find the activation key on the license edit form.
- Contact our Customer care department via the Live-chat at our web-site or send a ticket in the Support center.
Solution: make sure the following settings are correct:
- your server’s IP-address matches the IP address on your license;
- the licensing server 86.license5.ispsystem.com is accessible on port 80 from the server where your control panel is installed;
- the port that ihttpd listens (1500 by default) is accessible from the outside. I.e. your server must accept incoming connections to license_IP_address:1500 to be able to receive the license information;
- your server time should not be 1-hour ahead or behind the licensing server time.
- you purchased a license without the Updates package from an unfair reseller,
- you installed the version which is not included into your updates package.
Execute the following command to know your panel version:
- rpm -qa |grep coremanager (CentOS)
dpkg -l |grep coremanager (Debian)
Solution 1: purchase an updates package.
We don’t recommend that you use outdated software, as it may contain vulnerabilities. You should purchase the Updates package and update your control panel to the latest version.
Solution 2: install the last version available for your license.
Without updates you can install an older version of a product available for your license. Run the installation script with the --release 5.50 parameter, where 5.50 is the lastest available version. You can find all the versions of ISPsystem products on the changelog page at our web-site.
Cause of the issue. Hosting providers can offer the same servers to different clients. Clients order them on different periods: from 1 day to several years. If you purchased a server which has been already licensed, you won’t be able to activate the trial version. According to ISPsystem policy, ISPmanager trial can be obtained on a certain IP-address only once
- delete the license file from the server: rm /usr/local/mgr5/etc/ispmgr.lic
- download the file: /usr/local/mgr5/sbin/licctl fetch ispmgr
- open the control panel web-interface https://
If nothing helps you
- via the Live-chat at our web-site,
- submit a ticket from your Client area.