Client area

BILLmanager is the final stage of the purchasing process, where users can manage their services. Billing usability impacts conversion and customer retention.

Client area in BILLmanager consists of the following components:

shop window for service ordering;
service management portal;
archive with payment data;
support center.

View demo as a client

Shop window

Shop window in BILLmanager is designed to increase sales. It represents your services as cards. These cards are to help your customers pick up the right tariff plan.

Purchase mechanism is tailored for each specific type of service: software licenses, domains, SSL certificates, hosting, servers, or XaaS. E.g. for dedicated servers a client would see a special configurator, while for SSL certificates it would be a form for CSR request. Learn more.

Service management portal

With BILLmanager, your clients will never forget to top up their balance, prolong a service, or finish the order. Everything that requires customer’s attention will be represented on the dashboard so that customers would see it. Another good feature for drawing customer’s attention is automatic notifications. If there is not enough funds on the account balance e.g. to prolong web hosting, your client would be notified over both email and billing interface.

Payments and finances

Payments, orders, invoices, accounting documents, or contracts - anything can be provided to your customers over BILLmanager. Due to our profound filters, it is easy to find any payment, even if it was made years ago.

Support center

Sometimes customers need help. In such cases it is crucial to provide a solution swiftly. You can do it easily, as in BILLmanager your customers can:

open up a ticket and attach logs or screenshots;
send the ticket to any department: financial, technical support, etc.
receive an email notification once the answer is given, and continue to communicate with your support team over emails (no need to enter the client area);
rate your support team members;
if your support is a paid service, your customer can see it, as well as when and for what funds have been charged.

Due to the built-in online chat, your client can receive your feedback from the place where the problem was found, without the need to go to the support center. It is especially crucial if there is a question during ordering or about BILLmanager interface.

Billing automation

Automatic service provisioning

Client area & back office

Support center

Shop window

Service management portal

Payments and finances

Support center