Knowledge base \ Can not log into a control panel/my account/client area

Cannot log into a control panel/my account/client area

You first need to understand either you cannot log into ISPmanager or your ISPsystem client area. Please check in the browser:

  • ISPmanager — https://:1500/ispmgr,
  • ISPsystem client area — https://my.ispsystem.com/.

ISPmanager

As a user

If you cannot access ISPmanager as user, contact your hosting company who provided you with the control panel. He will reset the password for you.

If you are not sure who your host is, you may use the following tips:

  1. Try finding payment documents where contact details of your hosting company are specified.
  2. Try using one of the public resources, such as http://www.whoishostingthis.com www.whoishostingthis.com.

As superuser (root).

If you cannot log into ISPmanager with the root-password please check that you can access the server where the control panel is installed with that password.

  1. If you can log into the server, make sure you enter the correct password in ISPmanager and there is no empty space behind the password.
  2. If you cannot access the server, contact your hosting provider. He will reset the password and you will be able to log into ISPmanager with a new password.

ISPsystem client area

If you cannot access Ipsystem Client area ISPsystem, please restore the password on the login form (press the Password recovery button). Or contact the Customer care department to sales@ispsystem.com or Live-chat at our website.