Knowledge base \ Feature requests and bugs

Feature requests and bugs

I want a new feature or integration who should I contact?

If our software product doesn’t support a feature you need or you want to modify it according to your needs, you can use the articles for developers.

Moreover, you can contact our technological partners ISPlicense. Specialists of the company help with plug-ins for our products.

How to report a bug?

If you found a bug in our software product, that is not caused by incorrect settings of your server or other factors, you can submit a bug report. Get registered in this system and wait for the bugfix.

To log into the system, you need to register a new account or use the credentials of your ISPsystem Client area ISPsystem.

How to report a security bug?

If the bug that you found is a security bug described at our website, we can offer you a reward for making our software more secure.

Submit a report in the Client area describing step-by-step and in detail what the bug relates to, how the issue is discovered, how the problem can be recreated by our team. Attach logs of the control panel with the maximum debugging level.

Our QA will test the bug, and if confirmed, the bug will be registered in the bug tracking system. This process may take up to 3 days. The client who first reported the bug, will be rewarded via a convenient payment method as soon as the bug is confirmed.