— free Knowledge and application management system
The power of professional support without unnecessary complications for clients.
Connect the Swarmica knowledge and application management system integration module and take your customer service to the next level without changing the usual user path.
Clients will still create and track applications in BILLmanager client area, while your team works in a professional Swarmica environment that has everything:
- advanced ticket system,
- intelligent knowledge base (KCS),
- quality control for enquiry processing,
- automation tools and AI assistant.
Maximum efficiency for support – maximum convenience for clients. Integration that simply works.
Prior to downloading, we strongly recommend reading the Terms of Use carefully
Materials
Transparent and powerful support – for you and your clients./p>
Swarmica module for integration with BILLmanager allows you to combine the familiar interface of BILLmanager client area with the professional capabilities of the Swarmica support platform. With deep and smart integration, you get full control over the service quality, and users get communication transparency and convenience.
Key features of the module:
Automatic synchronization of companies and users
The module automatically creates and updates companies and user accounts in Swarmica when registering in BILLmanager. You do not have to manually migrate data – everything takes place in real time.
Two-way synchronization of applications
Any application created in the BILLmanager client area will instantly appear in Swarmica, and vice versa. The full cycle from creation to closing of the application is supported.
Synchronization of communications between clients and agents
Correspondence around the application in the client area and replies from support staff in Swarmica are automatically transferred to each other. The clients receive replies the way they want, and the team works in a familiar and functional environment.
Synchronization of application statuses
All changes to the status of the application are automatically reflected on both sides, providing complete transparency for the client and an accurate representation for the support team.
Support for application division and consolidation
The module maintains Swarmica's sophisticated application processing mechanics: you can divide one application into several or consolidate duplicate applications, whereas everything is displayed correctly and clearly to the client.
Collecting customer satisfaction
Once the application has been completed, the client can assess the quality of service directly in BILLmanager. Assessments are automatically fed into Swarmica where they are available to analyze, report and improve the quality of support.
Benefits of integration:
Swarmica + BILLmanager = modern technical support that works effortlessly.