ISPsystem technical support
Our team of expert technicians has years of experience helping with any issues you may face when using our software products
How to contact our Support Center?
You can contact our Technical support department from your Client area in BILLmanager.
Login to BILLmanager. Go to the "Support" section -> "Trouble tickets"and click the "Add" button.
Describe your issue in detail and click "Submit".
Want to find a solution yourself?
Take advantage of our rich Documentation. You can ask a question on our Forum or watch video-tutorials.
Technical support terms and conditions
Technical support’s scope of services includes:
- Consultations with respect to setup, customization and usage of ISPsystem software products, and issues, if any.
- Installation of ISPsystem’s software products on the client’s server.
- Initial configuration of ISPsystem’s software products.
- Integration of ISPsystem’s software products.
- Configuration of the built-in ihttpd server.
- Error detection and troubleshooting of ISPsystem’s software products.
- Installation of SSL certificates.
- Additional works can be carried out during promo campaigns.
Technical support of the Software Product does not include:
- Server troublehooting where ISPsystem's software product is installed.
- Customization of the system and third-party software, as well as network configuration on customer's server.
- Development, implementation and support of plug-ins/add-ons for ISPsystem's software products.
How to get technical support
- Clients are provided with the opportunity to obtain Technical Support on any matters (the incident) from ISPsystem's specialists.
- The client can receive additional free Incidents to send tickets to the Support center. One free-of-charge Incident shall be given to the Licensee for each complete 100 Euros transferred to the his personal account.
- The client can purchase additional Support Packages (a certain number of Incidents) in his member area in BILLmanager.