while the second one resolves complicated technical issues.
- change the IP address of your license
- restore access to your account
- set up
- ask a technical question about ISPsystem software
We at the customer care department generally help with payments or service activation; however, we can also help to resolve deeper technical issues. We can assist in installation for free and provide links to documentation that can help.
Ksenya Fil, Head of Customer Care
5 tickets — 100 € (you save 50 €)
30 tickets — 300 € (you save 600 €)
Free for hosting partners
Free ticket per each 100 € charged of your account balance
If you still don't know where to send your question, just go to our Customer Care department. They will redirect you to the Technical support if your question is not in their competence.
- Questions on installation, setup, and operation of our software.
- Installation of ISPsystem software on a client's server.
- Setting of ISPsystem products.
- Integration of ISPsystem products.
- Setting up internal ihttpd server.
- Installation of an SSL certificate.
- Troubleshooting of ISPsystem software.
- Other work within promo actions organized by ISPsystem.
- Provide server diagnostics even if ISPsystem software is installed there.
- Set up systems, third party software, and client networks.
- Develop and support modules and plugins developed for ISPsystem products.