No tariff plans are available to order

Problem

There are no available tariff plans to order, or one or more tariff plans are not displayed.

Solution

This situation may occur in case:

• the tariff does not have a price set for at least one period. Check in Products → Tariff plans → select the tariff plan → Edit. For the tariff to be considered active, set at least one period to 0 or higher;
• the account template specified in the tariff plan settings does not exist on the processing module's side or is specified incorrectly (e.g. in Cyrillic);
• no free servers of the selected configuration are available on the processing modules for such services as "Dedicated server". Read more in Operating principles of DCImanager module.

• a restriction is configured for the tariff plan, and the customer does not have sufficient permissions to create the service. To resolve the issue:

  • Check the tariff restrictions in the Products → Tariff Plans → select the tariff → click Edit → the Policy section.
  • Enable the required group for the customer in the Clients → Clients → select the client → click Groups.
• the processing module is connected under a user with insufficient permissions;
• no processing module is connected;
• the connected processing module is disabled. Enable the processing module in the menu Integration → Processing modules → select the processing module → Enable;

• the currency of the client's account differs from the currency of the provider's tariffs. For example, the client's account currency is set to dollars, while the provider's tariffs are in euros. To resolve the issue, add an account for the client in the required currency:

  1. Go to Clients → Clients.
  2. Select the client.
  3. Click the Accounts button.
  4. Click Create.
• the connected processing module is not available from the server with the BILLmanager platform. To check if the processing module is available:
  
  1. Connect to the server with the platform via SSH.

  2. Check the availability of the URL of the platform with which the integration is configured:

     Note

     The URL must be copied completely from the URL field under Integration → Processing modules → select a processing module → click Edit → Integration settings.

     curl -I -k -L -v <https://10.10.10.10:1501/dnsmgr>

     Comment

     <https://10.10.10.10:1501/dnsmgr> — URL of the platform with which the integration is configured