Knowledge base \ No license available for your server

"No license available for your server"

You may encounter the following error message when using your license or when trying to order a new one:

«No license available for your server. Perhaps, the activation key has been already used or has expired, or the product version doesn't match the version the key allows to use».

Possible causes:

license5.ispsystem.com is not accessible

Make sure that the licensing servers license5.ispsystem.com and 86.license5.ispsystem.com are accessible from your server on port 80.

ihttpd port is not accessible from the outside

By default the ihttpd server listens to port 1500. It must be open. You can configure ihttpd to listen to other ports. For more information refer to the article Web-server configuration.

The license file has not been updated yet

If you have just renewed your license, the server may not have enough time to update the license information. It may take up to 10-15 minutes. To resolve the issue you can:

  1. The license will get activated automatically within 10-15 minutes. Do not perform any operations, just wait;
  2. Log into your Client area, go to ISPsystem licenses, open the License edit form, and copy its activation key. Enter the key into the Activate existing license on the activation form.

Panel version exceeds the license version

If you use a lifetime license, it may happen that the version of the software product on the server is higher than the version of your license.

Execute the command /usr/local/mgr5/bin/core -V (it will show the panel version on any OS).

If the panel version doesn’t match the license, you need to purchase the Updates package. Learn more in Updates for lifetime licenses.

Incorrect server time

Your server time doesn’t match the licensing server time. Synchronize your server time with Network Time Servers (NTP).

IP address doesn’t match

Make sure the IP address that you provided for your license in the Client area matches the real IP address of the server.