Client support center

The support center in BILLmanager is a system for handling client requests. It contains tools that help increase the speed of response to requests, reduce the load on the technical support department and protect against misconduct by clients.

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Capabilities of the client support center in BILLmanager

The system of processing requests from clients

No matter how a client creates a request - through the client area or by email, all requests will reach your technical support department.

Templates of answers for frequently asked questions will help to automate the communication on recurring user requests, and the rules of the speed of response will control the timing of work with clients.

Reporting will help to monitor the work of support in the context of an employee, department or company.

Configuring the support center

Notification system

BILLmanager has a built-in system for sending notifications to users. A notification is sent to an employee or client of the provider when a certain event occurs. For example, technical support response, auto-renewal of the service or generation of an act of completion.

Four notification methods:

  • Through the notification menu in BILLmanager.
  • By email. You will need to set up a mail server.
  • Via SMS text messages.
  • Via Telegram.
Configuring notifications


Provider can create a knowledge base or FAQ. For example, write about choosing and configuring an SSL certificate. Clients will read the article on the purchase page and be able to find the right certificate for themselves.

FAQ setup documentation

Online chat

Using BILLmanager, you can set up an online chat room on your website for free. As soon as a visitor writes a message, employees will be notified and can respond without leaving their client area. The service will save the history of communication and client contacts.

Paid requests to technical support

Provider can make requests for a fee and charge the client's account for each request or for a prepaid batch of requests.

Configuring paid technical support requests

Provider protection against breaches and spam

Customers who violate the terms of use of the service can be charged penalty points and even prohibited from using the provider's services.

To protect requests from spam, a limit is placed on the number of messages per hour.

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Select the required pricing plan

Specify the required period
Pricing plan for the year
Pricing plan for the month
up to 200 clients
for beginner hosting providers
  • automation of service sales: domains, SSL, VPS, and shared hosting
  • recurring payments
  • automation of payments acceptance
  • support system
  • marketing tools and CRM
  • white label
  • working within a single project
up to 3000 clients
for moderately sized hosting providers
  • automation of service sales: domains, SSL, VPS, and shared hosting
  • recurring payments
  • automation of payments acceptance
  • support system
  • marketing tools and CRM
  • white label
  • working within a single project
for medium to large-sized hosting providers
Features of BILLmanager Advanced plus:
  • automation of service sales: dedicated server, VDC and colocation
  • working under several projects
for cloud, service and hosting providers
Features of BILLmanager Corporate plus:
  • CRM and the ability to coordinate contracts and tasks within the company
  • Advanced analytics system for building reports, graphs and dashboards (BI-system)
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Annual rate

quotation on request

Monthly rate

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Key features

Number of clients

Limitation on the number of clients in the system

up to 200 clients

up to 3000 clients

unlimited number of clients

unlimited number of clients

Pricing plan builder

Creating and configuring tariff plans for clients

Delimitation of access permissions

Managing employee access to the billing system functions

Client area

A personalized section on the hosting provider's website, where the client can manage its services (order, pay, delete), financial resources (top up personal account, track expenses, pay bills), and interact with the company's employees

Marketing tools

Accepting payments via Interkassa


The option to hold events to promote products and services, in which clients who meet certain criteria have access to special conditions for the purchase of goods and services (discounts or special prices)

Referral programs

The option to run programs that guarantee a cash reward for each client (referral)


Managing email and sms messages and notifications in the BILLmanager message menu

Client segmentation

Creation of client groups by one or more attributes for marketing and newsletter management

Advertising materials

Creating banners with promotions and offers for a given client segment

User support system

Built-in ticketing system for processing user requests

Payment acceptance

Conducting financial transactions using third-party payment services


Automatic generation of available default and customized reports

Flexible reports, dashboards, graphs, an own BI-system

Advanced analytics system for creating custom reports, graphs, and dashboards

Possibility to resell services

Possibility to sell partner companies' services: virtual and dedicated servers, virtual hosting and data centers, SSL certificates, domain names, ISPsystem and third-party licenses, as well as VM backup services

Multi-project support

The option to use one billing system for several projects

Extended module for
business processes (contracts, tasks)

The option to coordinate contracts, tasks within the company
Integrations for providing services to clients

Dedicated servers

Integrations for dedicated server rental services


Integration with IT infrastructure management platform

Power consumption metering

Collection of energy consumption data and power billing for clients in colocation

Server deployment

Setting up the sale of server deployment services

Virtual servers

Integrations for virtual server rental services


Integration with VMmanager virtualization management platform to provide virtual server rental services to clients

VMware Cloud Director VPS

Integration with VMware platform to provide clients with dedicated virtual server lease (VPS) services

Openstack VPS

Integration with the open source platform OpenStack to provide virtual server lease (VPS) services to clients

Shared hosting

Integrations for shared hosting services


Integration with ISPmanager server control panel to provide shared hosting services to clients


Integration with cPanel web hosting control panel to provide shared hosting services to clients


Integration with Plesk web hosting control panel to provide shared hosting services to clients

SSL certificates

Integration with CAs, SSL providers and resellers


Integration with ResellerClub domain and SSL certificate reseller


Integration with GoGetSSL SSL provider


Integration with the largest certification center GlobalSign

The SSL Store

Integration with a certified partner of the largest certification authorities The SSL Store


Integration with ENOM - a large reseller of SSL certificates

Domain names

Integrations with domain name registrars


Integration with .mastername domain name registrar


Integration with the DRS domain name registrar via EPP protocol


Integration with ENOM domain name registrar

ERR server

Processing module for integration with any domain registrar that supports standard (not modified) EPP protocol


Integration with EvoNames domain name registrar


Integration with HostMaster domain name registrar


Integration with R01 domain name registrar

Reseller club

Integration with Reseller club domain name registrar


Integration with Tucows domain name registrar


Integration with Ukrnames domain name registrar


Integration with WebNames domain name registrar

Payment methods

Ways to accept client payments

Bank transfer

Accepting payments by bank transfer


Accepting payments via 2CheckOut


Accepting payments via Adyen


Accepting payments via Alipay


Accepting payments via ASSIST


Accepting payments via CyberPlat


Accepting payments via LiqPay


Accepting payments via Onpay


Accepting payments via Paybox


Accepting payments via PayFast


Accepting payments via PayMaster


Accepting payments via Payment.Center


Accepting payments via PayOnline

PayPal Checkout

Accepting payments via PayPal Checkout

PayPal Payments Standart

Accepting payments via PayPal Payments Standart


Accepting payments via Paysera


Accepting payments via Platbox


Accepting payments via Portmone


Accepting payments via QIWI


Accepting payments via QIWI P2P


Accepting payments via Robokassa


Accepting payments via SimplePay


Accepting payments via Skrill


Accepting payments via Sofort

Sofort iDEAL

Accepting payments via Sofort iDEAL


Accepting payments via Stripe


Accepting payments via UnitPay


Accepting payments via WebMoney