15 November 2021 Reading time: 1 minute

Change in the terms of ISPsystem products technical support since November 20, 2021


Starting from November 20, 2021, technical support for all ISPsystem products will be available only for the last two stable versions, except for End of Life products.

Exceptions are VMmanager and DCImanager of the 6th generation. These products are only supported for versions released within two months of the request date. For example, if you contact technical support on November 15, support will only be provided for software that was updated after September 15 or later.

The stages of the product lifecycle can be found in the ISPsystem products documentation

This decision is due to the natural evolution of technological processes and the emergence of a new generation of products. The updated products are designed to meet our clients' needs with a proactive error elimination system. They have an improved monitoring system, increased security and additional new tools for developers.

For your convenience, our website contains the technical documentation, which details all the step-by-step guides for self-support of the products.

Technical support for current product versions will be provided in full.

To make it easier for you to navigate through the versions of the product, we will add the number of the current and previous stable versions of the product to the Changelog.