8501

Description

The dci_back service request to the ipmgr service failed. Such requests are performed to manage the address space — physical networks, pools, IP addresses.

Contents

Error 8501, Query to IPmgr6 failed

Possible solutions

• Verify that the dci_ipmgr_1 container is running:
  

  Container names may differ depending on the used version of Docker Compose. A hyphen may be used instead of the underscore character in container names.

  To get the exact names of the containers, run the command: 

  docker ps -a

  1. Connect to the server with the platform via SSH.

  2. Check the status of the container:

     docker ps -a -f "name=dci_ipmgr_1"

  3. If the container is stopped, start it:

     docker start dci_ipmgr_1

• Check the availability of the ipmgr service from the dci_back container:
  
  1. Connect to the server with the platform via SSH.

  2. Enter the dci_back container:

     docker exec -it dci_back bash

  3. Execute the request:

     curl -k -# -X GET -H "internal-auth: on" -o- "http://localhost:1500/ip/v3/userspace"

  4. Exit the container:

     exit

  5. If there was no response to the request, restart the integration container:
     

     docker restart dci_ipmgr_1

• Examine the service logs of the dci_ipmgr_1 container:
  
  1. Connect to the server with the platform via SSH.

  2. Execute the command:

     docker exec -it dci_ipmgr_1 less -R /var/log/ipmgr_proxy_service.log

• If the Integration with IPmanager 6 module is installed in the platform, check its settings.