9506

Description

The platform cannot retrieve information about the latest updates. The error occurs in the /changelog request from the updater service to the dci service.

Contents

Error 9506, Failed to get last version

Possible solutions

• Check the status of the dci service:
  1. Connect to the server with the platform via SSH.

  2. Run the command:

     systemctl status dci

  3. If the service status is different from active, restart the service:

     systemctl restart dci

• Check the contents of the CurrentVersion parameter in the file /opt/ispsystem/dci/config.json on the server with the platform. The parameter must contain a version number in the format Year.Month.Release_Number. For example, 2024.01.1. If necessary, specify the correct value of the parameter. The correct version names are listed in Changelog DCImanager 6.
• Check the accessibility of the ISPsystem repository download.ispsystem.com on the server with the platform. If access is blocked in the network equipment settings, allow access.