8519

Description

Unable to update the platform. This error occurs in an internal POST request /update from the dci_back service to the updater service.

Contents

Error 8519, Start update failed

Possible solutions

• The error may have occurred if the platform upgrade is not complete. Wait a few minutes for the update to complete.

• Check the status of the dci_updater_1 container:

  1. Connect to the server with the platform via SSH.
     

     Container names may differ depending on the used version of Docker Compose. A hyphen may be used instead of the underscore character in container names.

     To get the exact names of the containers, run the command: 

     docker ps -a

  2. Determine the status of the container:

     docker ps --filter "name=dci_updater_1"

  3. If the container is not running:

     1. Examine the container's logs:

        journalctl -f SYSLOG_IDENTIFIER=dci_updater_1

     2. Start the container:

        docker start dci_updater_1

• Examine errors in the /opt/ispsystem/dci/install.log log file of the server with the platform.