Errors list

Error code	Interface message	Brief description	Possible solutions
1003	Unhandled exception occurred during processing your request	An unexpected error occured while executing the request.	Contact technical support.
1111	Unexpected Error	An error has occurred that cannot be recognized by the platform.	Examine the logs of the service that was accessed when the error occurred.
3003	User not found	This error occurs in the auth_v3 authorization service when performing an operation with a user that is not in the service database.	Check if the user to which the service is connecting exists. Create one if necessary.
3004	User already exists	The account has already been created in the platform.	Select a different email as the username.
3005	Access denied	The auth_v3 service executes a request with a session that does not have enough permissions to execute the request.	Perform authorization with an up-to-date token.
3008	Trustee user already exists	This error occurs when trying to create a second trusted user.	Clear the database and repeat the installation.
5100	Range has an intersection with the other one	The address space of the IP address blocks overlaps.	Change the block settings so that they do not overlap.
5101	Net has an intersection with the other one	The address space of the networks overlaps.	Change the settings of the networks so that they do not overlap.
5102	IP-address has an intersection with the other one	The IP addresses are the same.	Specify a unique IP address.
5200	Invalid IP net should be address/mask	Incorrect network format.	Specify the format as address/mask.
5201	Ip address does not belong to net	The IP address does not belong to the network.	Specify the IP address that belongs to the network.
5202	Gateway does not belong to net	The gateway does not belong to the network.	Specify the gateway address that belongs to the network.
5203	Locked IP-address could not be removed	A blocked IP address cannot be deleted.	Disable IP address blocking.
5204	There are some addresses in the net that won't remain the new one	Some of the busy IP addresses do not fall into the new range.	Specify the IP addresses included in the new range.
5205	Could not delete net with busy/locked address	You cannot delete a network with busy or blocked addresses.	Release or unblock IP addresses.
5206	IP address reserve as range not supported should be address or address/mask	An IP address or network must be specified in address/mask format.	Check that the data entered is correct.
5207	Public userspace could not be deleted	The public namespace cannot be deleted.
5208	IP range does not belong to any network	The IP address does not belong to any network.	Specify the IP address that belongs to the network.
5209	IPv6 block prefix cannot be changed	The IPv6 address block prefix cannot be changed.
5300	Not enough free IP in the pool	There are not enough free IP addresses in the pool.	Increase the pool or release any unused addresses.
5301	Invalid prefix value	The prefix is specified incorrectly.	Specify the correct value of the prefix.
5401	Invalid integration data with IPmanager 5	Incorrect data for integration with IPmanager 5 specified.	Check that the settings are correct.
5404	Another migration process is already running	The migration process is already running.	Wait for the migration process to complete before starting the next one.
8002	Server not found	Calling a nonexistent server or an entity that is associated with it.	Specify the id of an existing server or change the entity binding in the database.
8003	Ipmi not found	The connection to BMC is not found.	Change the connection to BMC to an existing one.
8050	Rack is not in this location	The rack is in a different location.	Select a rack in the same location.
8051	Ipmi not connected to server	BMC is not connected to the server.	Add a BMC connection to the server.
8052	Ip not assigned to server	An IP address is not assigned to the server.	Assign an IP address to the server.
8053	Ip not allocated	No IP address is allocated.	Allocate an IP address.
8054	Location cannot be removed	The location cannot be deleted.	Delete all equipment in the location and repeat the deletion.
8055	Location still being created	The location is still being created.	Wait until the location creation is complete.
8056	Location check failed	Error when checking the location.	Check access to the location and repeat the operation.
8057	Dhcp interfaces not set	The DHCP interface is not installed.	Select the DHCP interface in the location settings.
8058	Location does not have such interface	The location has no interfaces.	Reconnect the location. If the error persists, check the network settings of the location server.
8059	Location is already being set up	The location is already being set up.	Wait until the location setup is complete.
8060	Location does not have such address	The location does not have an IP address.	Specify the IP address in the location settings.
8061	OS template on location is not OK	Problems with OS templates on location.	Re-select the templates in the location settings. If the error persists, check network connections and log contents.
8062	Switch port already in use	The switch port is already in use.	Select a different port.
8065	Unit already in use	The unit is already in use.	Select a different unit.
8066	Location status is not OK	The status of the location is different from OK.	Check the status and settings of the location.
8067	Operation is running on the server	The operation is already running on the server.	Wait until the operation is complete.
8068	No running operations	The operation status cannot be retrieved because there are no running operations.
8069	PDU port already in use	The PDU port is already in use.	Select a different port.
8071	PDU does not have such port	PDU does not have the specified port.	Select an existing port.
8072	Unit number is out of range	The unit number is larger than the rack size.	Select a unit within the size of the rack.
8073	Limit exceeded	The limit on the amount of equipment has been exceeded.	Increase the amount of equipment in the license settings or remove unused equipment.
8074	Platform cannot be removed	The platform cannot be deleted.	Delete servers with this platform, then repeat the delete operation.
8075	User already exists	The user already exists.	Check uniqueness of the user's email
8076	Access for server denied	Access to the server is denied.	Check the user's permissions.
8077	Access for ip denied	Access to the IP address is denied.	Check the user's permissions.
8078	Access for operation denied	Access to perform the operation is denied.	Check the user's permissions.
8079	Wrong operation type	Incorrect type of operation.	Specify the correct type of operation (diag for diagnostics, rescue for recovery, or os for OS installation).
8080	Chassis is not in this rack	The chassis is not in this rack.	Select a chassis in the required rack.
8081	Server does not have such param	The server does not have a slot parameter.	Do not specify the slot parameter.
8082	Blade server does not have such param	The blade server does not have a unit parameter.	Do not specify the unit parameter.
8083	Chassis slot already in use	The chassis slot is already in use.	Select a different chassis slot.
8084	Chassis slot number is out of range	The chassis slot number is larger than the rack size.	Specify the slot number within the rack size.
8085	Blade server size must be whole number	The size of the blade server must be an integer.	Specify an integer for the size of the blade server.
8086	Vlan already exists	The VLAN already exists.	Check the uniqueness of the VLAN id.
8087	There are some interfaces in the location VLAN	You cannot delete the VLAN because it is used by devices.	Remove all used addresses from the VLAN and repeat the delete operation.
8088	Invalid platform type	Incorrect platform type.	Choose a different platform.
8089	Invalid IP address protocol version	Incorrect IP protocol version.	Selects the IPv4 or IPv6 version.
8090	Uplink port can not change connection. Remove uplink state first	You cannot change the connection for the uplink port.	Select a different switch port.
8091	Can not edit port that works in uplink mode	You cannot edit a port that is used as an uplink.	Select a different switch port.
8092	Service port can not change connection. Remove service state first	You cannot change the connection to the service port.	Select a different switch port.
8093	There is no such connection type	Incorrect connection type.	Specify the correct connection type.
8094	ISO image status is not OK	Problems with the ISO image.	Check the ISO image file, try uploading again.
8095	Access for iso image denied	No access to the ISO image.	Check the user permissions and file permissions of the ISO image.
8096	The template does not support this raid type	The template does not support this type of RAID.	Select a different template.
8097	Recipe already exist	The script already exists.	Check the uniqueness of the script name.
8098	User access denied	The user is denied access.	Check the user's permissions.
8099	Has no access to recipe	No access to the script.	Check the user's permissions.
8100	Invalid ip creation parameters	Incorrect IP address creation parameters.	Check that the parameters are correct.
8101	Failed to process auth settings	Error processing authorization settings.	Check the authorization settings and repeat the operation.
8102	Invalid family prefix	Incorrect network prefix.	For IPv4, specify a prefix of at least 26; for IPv6, specify a prefix of at least 65.
8103	Invalid vlan range	Incorrect VLAN value.	Specify a correct VLAN value.
8104	Vlan identifier out of range	Incorrect VLAN id value.	Specify a VLAN id from the range allowed in the location.
8105	Invalid range value	The parameter value is out of range.	Specify the correct value of the parameter within the range.
8106	Invalid address	Incorrect network address.	Check the network configuration.
8107	IPMI address was not set	BMC address is not specified.	Specify the BMC address.
8108	Passed invalid format of custom field	Incorrect format of the custom parameter.	Check the format of the parameter.
8109	Custom fields for this entity haven't been set up	Custom parameters are not supported for this object.
8110	Custom field validation error	Custom parameter validation error.	Check that the custom parameter is correct.
8111	Repository with the same name already exists	A repository with that name has already been added.	Specify a different name for the repository.
8112	There should be metadata.xml in repository	The repository must contain a metadata.xml file.	Check to see if the file is available.
8113	Location OS template with the same name already exists	An OS template with that name is already on the location.	Specify a different name for the template.
8114	User change in auth service failed	Failed to change authorization settings.	Check that the settings are correct.
8115	Unsupported in demo	Not supported in the demo version.
8116	License packet is only available for Infrastructure license type	The resource package is only available for the Infrastructure license.	Purchase an Infrastructure license.
8117	Activate license packet failed	Resource package activation error.	Check the license settings.
8118	Wrong BMC type	Incorrect BMC type.	Select BMC Redfish.
8119	Some locations have no related warehouses	Some locations are not connected to warehouses.	Customize the connection of locations to warehouses.
8120	Some provided locations do not exists	Some locations do not exist.	Check the settings of the locations.
8121	Some provided warehouses do not exists	Some warehouses do not exist.	Check the settings of the warehouses.
8122	Some locations have no related warehouses for spare parts registering	Some locations are not linked to warehouses for inventory management.	Check the settings of the locations.
8123	Some provided locations do not exists for spare parts registering	Some locations do not exist. Unable to manage devices.	Check the settings of the locations.
8124	Some provided warehouses do not exists for spare parts registering	Some warehouses do not exist. Unable to manage devices.	Check the settings of the warehouses.
8125	Got unsupported time type	Unsupported time type.	Specify the Host or Ntp type.
8126	Got empty NTP servers URLs list	There is no list of URLs for NTP servers.	Specify a list of URLs for NTP servers.
8127	Got empty time type	The time type is missing.	Specify the time type.
8128	Entity with such name already exists at location	An object with this name already exists in the location.	Specify a different name for the object.
8129	Max request size exceeded	The file size is too large.	Select a file with a size no larger than 16 MiB.
8130	Uploaded data MIME type is not multipart	The MIME type of the transmitted file is not multipart.	Specify the multipart type for the file to be transmitted.
8132	The server warehouse is not in the list of warehouses of the server location	The warehouse is not in the list of warehouses for the location.	Check the warehouse settings.
8200	Invalid rack size	Incorrect rack size.	Specify a size from 1 to 99.
8201	IntelAMT not connected to server	Intel AMT is not connected to the server.	Add a server connection to Intel AMT.
8202	IPMI connection with this server already exists	Connection to the BMC server already exists.	Check the BMC connection settings. If necessary, delete it and create it again.
8203	IntelAMT connection with this server already exists	Connection to the Intel AMT server already exists.	Check the Intel AMT connection settings. If necessary, delete it and create it again.
8204	Disk layout is empty	The disk is is not partitioned.	Add disk partitioning.
8205	Allow only one partition without size	The size can be omitted for only one partition.	Specify the size of the partition.
8206	Allow only one OS install parameter	There can only be one OS install parameter.	Remove the unnecessary install_os sections.
8207	Mountpoint can't be used twice	One mount point cannot be specified twice.	Use unique mount points.
8208	Only root mountpoint can be without size	Only the root mount point can be unsized.	Specify the size for the mount points.
8209	Port is aggregation participant	You cannot edit a port that is a member of an aggregation.	Change the settings of the aggregation itself, not its members.
8210	Range does not belong to the network	The IP address range must belong to the physical network.	Select the IP addresses belonging to the physical network.
8211	The servers search is already set up for this location	Server auto-adding is already configured for this location.	Check the settings of the Server auto-add module.
8212	Incorrect OS template type	Incorrect template type for server auto-adding.	Specify the serversearch template type.
8213	IP address does not belong to the network	The IP address must belong to the physical network.	Select the IP address belonging to the physical network.
8214	Deleting the server search setting is already being processed	The server auto-adding settings are already being deleted.	Wait for the settings to be deleted.
8215	The servers search module is disabled	The Server auto-add module is disabled.	Enable the Server auto-add module.
8217	Is not Nginx address	The nginx address is not specified.	Specify the nginx address.
8218	Disabling the server search setting is already being processed	The server auto-adding settings are already being disabled.	Wait for the settings to be disabled.
8219	The server search setting is already disabled	The server auto-adding settings are already disabled.
8220	Enabling the server search setting is already being processed	The server auto-adding settings are already being enabled.	Wait for the settings to be enabled.
8221	The server search setting is already enabled	The server auto-adding settings are already enabled.
8222	Ipmi pool is not passed	There is no pool of IP addresses for BMC.	Allocate an IP address pool for the BMC.
8224	Parametr is not set	The required parameter is not specified.	Check the contents of the query with the schematics in the API documentation.
8225	Server already commissioning	The server is already in service.
8226	Invalid server MAC-address	Incorrect server MAC address.	Check if the MAC address is correct.
8227	Сannot start an operation on a server that has not been commissioned	You cannot run the operation on the server because it is not in service.	Put the server into service.
8230	User vlans module disabled	The VPU module is disabled.	Enable the VPU module.
8231	Location has no available vlans in range for allocating	The VLAN limit has been reached at the location.	Delete any unused VLANs.
8232	User vlans limit exceeded	The VPU limit has been reached.	Delete any unused VPUs.
8233	User has no access to edit switch port connection	The user does not have permission to change the port settings.	Check the user's permissions.
8234	Сannot modify a server that has not been commissioned	You cannot modify a server that is not found via auto-adding or is not in the list of found servers.
8235	Ipmi user already exist	The BMC user already exists.
8236	Can not modify Ipmi administrator	You cannot delete the IPMI administrator under which the integration is configured.
8238	Access for OS template denied	No access to the OS template.	Check the template settings.
8239	Storage type already exist	The drive type already exists.	Specify another type.
8240	RAM type already exist	The RAM type already exists.	Specify another type.
8241	PCI type already exist	The PCI type already exists.	Specify another type.
8242	Warehouse part barcode already exist	A device with that name or barcode already exists.	Specify a different name or barcode.
8243	Warehouse module is not enabled	The Inventory management module is not installed.	Install the module.
8244	Spare part status is not 'in_server'	You can only specify the UUID of a part if it is in the server.	Insert the part in the server.
8245	Server component is already associated with spare part	The part is already linked to the server.	Remove the part from the server.
8246	CPU type already exist	The CPU type already exists.	Specify another type.
8247	Warehouse module is not paid	The Inventory management module is not included in your license.	Include the module in the license settings.
8248	VPU module disabled	The VPU module is disabled.	Enable the module.
8249	VPU module has been already setuped on the location	The VPU module is already being configured at the location.	Wait until the configuration is complete.
8250	VPU module does not setuped on the location	The VPU module is not configured at the location.	Configure the module.
8251	VPU network deletion already in process	The VPU network is already being deleted.	Wait for the network to be deleted.
8252	VPU network status is not ok	VPU network problems.	Check the network configuration.
8253	VPU network does not belong location	The VPU network does not belong to the location.	Configure the VPU module at the required location.
8256	Cannot use VPU networks from different VLANs	You cannot use VPU networks from different VLANs.	Use networks from the same VLAN.
8257	Cannot allocate VPU networks from vlan to different servers	You cannot allocate an address from the VPU network to different servers.
8258	Main ip should be from VPU network	The primary IP address must belong to the VPU network.	Assign a main IP address from the VPU network.
8260	VPU module has settings on locations	The module cannot be deleted because it is configured at locations.	Delete the VPU settings before deleting the module.
8262	Wrong VPU network type	Incorrect VPU network type.	Select the required network type: for BMC or for servers.
8263	There are no free addresses in VPU network	No free addresses are available in the VPU network.	Delete any unused addresses.
8264	VPU network has allocated IP-adresses	You cannot delete a VPU network if its addresses are allocated to devices.	Disable IP address allocation for servers or BMC.
8265	Can not delete VLAN with VPU networks	You cannot delete a VLAN if it has a VPU.	Delete the VPU networks before deleting the VLAN.
8266	VPU setting has networks	You cannot delete VPU settings if there are networks with that setting.	Delete networks before deleting settings.
8267	VPU setting deletion already in process	The VPU settings are already being deleted.	Wait for the settings to be deleted.
8268	Main VPU network should be server type	The main IP address from the VPU network must be assigned to the server.	Assign a main IP address to the server.
8269	Server not in exploitation	The server is not in service.	Put the server into service.
8270	MAC address already exists	The MAC address already exists.	Check the uniqueness of the MAC address.
8271	New chassis is not in the same location	The selected chassis is in a different location.	Select a chassis from the required location.
8272	Chassis slot is not specified	An extra slot or chassis parameter is specified.	Check the contents of the query with the schematics in the API documentation.
8273	Warehouse device limit exceeded	The limit of devices in warehouse has been reached.	Delete any unused devices or increase the number of devices for the Inventory management module in the license settings.
8274	Other spare type already exist	This type of equipment already exists.	Specify a different type of equipment.
8275	Switch not in exploitation	The switch is not in service.	Put the switch into service.
8276	Parameter must not be null	The parameter cannot be null.	Specify a value for the parameter.
8277	Switch has no connection params	The switch has no connection parameters.	Specify the connection parameters.
8278	It is forbidden to change the switch handler type. Type has already been set.	You cannot change the switch handler type.	Delete the switch and add it again with a new handler.
8279	PDU not in exploitation	The PDU is not in service.	Put the PDU into service.
8280	It is forbidden to change the pdu handler type. Type has already been set	You cannot change the PDU handler type.	Delete the PDU and add it again with a new handler.
8281	Pdu has no connection params	The PDU has no connection parameters.	Specify the connection parameters.
8282	There is no way to start operation without MAC-address	You cannot start an operation without specifying a MAC address.	Specify the MAC address of the server and restart the operation.
8283	Error occurs in check method of async handler	Handler check method error.	Repeat the operation or refresh the page.
8284	Error occurs in process method of async handler	Handler execution method error.	Repeat the operation or refresh the page.
8285	UPS not in exploitation	The UPS is not in service.	Put the UPS into service.
8286	It is forbidden to change the ups handler type. Type has already been set	You cannot change the UPS handler type.	Remove the UPS and add it again it with a new handler.
8287	Ups has no connection params	The UPS has no connection parameters.	Specify the connection parameters.
8288	Rack view module is not paid	The Rack visualization module is not included in the license.	Include the module in the license settings.
8289	Rack view module is not enabled	The Rack visualization module is disabled.	Install the Rack visualization module
8290	Repository has installed location OS template	You cannot delete a repository if its templates are used in a location.	Remove the templates in the location settings before deleting the repository.
8291	Entity with such name already exists	An object with this name already exists.	Edit the name of the object.
8292	Invalid chassis size	Incorrect chassis size.	Specify a correct chassis size.
8293	Warehouse name already exists	A warehouse by that name already exists.	Edit the name of the warehouse.
8294	Operation not allowed due to unconfigured DHCP server	Server operation prohibited.	Check the location and server settings.
8295	Platform size cannot be increased only reduced	You cannot increase the size of a platform if there are servers with that platform.	Delete servers with the platform.
8296	License packet is already activated. If activated license packet is not listed in settings try to update license	The resource package has already been activated.	Check the package activation code, update the license information.
8298	Not allowed for this type of server search	The server auto-adding template does not support this type.
8299	Such address already exists	The IP address already exists.	Specify a different IP address.
8300	Such operation template could not be removed	The template is used by the Servers auto-add module and cannot be deleted.	Select a different template in the module settings.
8301	Entity doesn't have configured custom field	A custom field has not been created for the object, therefore you cannot delete it.
8501	Query to IPmgr6 failed	The dci_back service request to the ipmgr service failed.	Check the status of the dci_ipmgr_1 container and its services. Check the settings of the "Integration with IPmanager 6" module
8504	License expired	The product license has expired.	Renew the license or update the license information in the platform.
8512	Eservice protocol validation failed	No handler was found for this type of equipment.	Select an available handler.
8519	Start update failed	Unable to update the platform.	Wait a few minutes for the update to complete. Examine errors in the /opt/ispsystem/dci/install.log log file of the server with the platform.
8520	Server main IP bad status	The status of the server's primary IPv4 address is different from OK or ALLOCATING.	Delete and re-assign the primary IPv4 address to the server. Wait for the IP address to become OK and then restart the operation.
8522	License update error	Unable to update license information or activate a resource pack.	Check the license status in your client area.
8725	Extra map object not found	The DC map object is not found.	Select an existing object or create a new one.
9502	Failed to get update status	Unable to get the update status.	Check the dci service status and examine the service log.
9506	Failed to get last version	The platform cannot retrieve information about the latest updates.	Check the contents of the CurrentVersion parameter in the file /opt/ispsystem/dci/config.json on the server with the platform.
9519	Failed to get stage info from config	The platform cannot retrieve information about the latest updates.	Check the dci service status and examine the service log:
9520	Failed to get changelog info	The platform cannot connect to ISPsystem repository.	Wait until all services have started.
9523	Failed to delete ssh data	Failed to close access for technical support.	Check the status of the sshd service.
9524	Failed to add ssh data	Failed to open access for technical support.	Check the status of the sshd service.
10104	Remote execution error	The platform failed to establish a remote connection to the location.	Check the connection to the location and to BMC.
10106	graphite request error	Error requesting the graphite.	Contact technical support.
10107	Grafana request error	Error requesting the grafana service.	Remove the conflicting net-tools package from the platform server.
22002	User exists	A user with this email exists.	Specify the user's unique email address.
22005	Invalid old password	Incorrect old password.	Check that the old password is correct.
22007	Required user not found or password is incorrect	The user is not found or the password is incorrect.	Check the user's credentials.
22008	Token expiration date in past	The lifetime of the authorization token has expired.	Update the authorization token.
22009	Token not found or unavailable for current user	The authorization token was not found or is not available for this user.	Check if the user's session is active.
22010	Passwords can not be same	The new password must be different from the old password.	Edit the new password.
22015	Invalid key	Invalid authorization key.	Check that the key is correct.
22016	Missed required property	Missing mandatory parameter in the request.	Check the parameters of the request.
22017	2FA check failed	Two-factor authentication failed.	Try logging in again.
22020	Failed to generate QR code	Failed to create a QR code.	Repeat the operation.
22023	Setting is restricted	Access to configuration is restricted.	Check the user permissions to access the configuration.
22027	Invalid restriction value please try again.	Incorrect restriction setting.	Check that the settings are correct.
22030	Cannot delete default restriction.	You cannot delete a system role.
22032	SSH key with such name exists	An SSH key with that name already exists.	Specify a unique name for the SSH key.
22035	You could switch to only one user at time	You cannot log in with user permissions more than once in a row.	To log in with another user's permissions, first return to your account.
666004	Getting value error from vault	The licensing service cannot get the contents of the private SSH key or license token from the vault service.	Check the availability of the vault service from the licensing service container. Examine the vault service log.
666013	License is expired	The product license has expired or has not yet started.	Renew the license. Wait for the license validity period to start. Update the license information in the platform.

The article was last updated on 08.11.2025. The article was prepared by technical writers of ISPsystem