8012

Description

The error occurs when trying to perform an operation under the server that has no connection to any switches and the location server.

Contents

Error 8012, Server connection to switch not found

Possible solutions

1. Try to perform the operation under the server once more.
   
2. Immediately after, upload the log /var/log/dci_writer.log of the dci_back container to the workstation:
   1. Connect to the server with the platform via SSH. For more information about connecting via SSH, see Workstation setup.
   2. Copy the file from the container to the platform server:

      docker cp dci_back:/var/log/dci_writer.log ./dci_writer.log

   3. Send the file to the workstation. For example, via an FTP server with the SCP or WinSCP utility:
      
      SCP

      scp <user>@<dci6.example.com>:</path/to/remote/file> </path/to/local/directory/>

      WinSCP

      winscp.exe sftp://<user>:<password>@<dci6.example.com>/
      get </path/to/remote/file>

      Comments

      <user> — platform server username

      <password> — user password

      <dci6.example.com> — domain or IP of the platform server

      </path/to/remote/file> — path to the file on the platform server

      </path/to/local/directory/> — path to the destination file on the workspace computer

3. Create an HAR file with network packets via your web browser's developer mode. Use the instructions in the How to create a HAR file article.
4. Contact technical support with the acquired files.