“Configuring system logging service fail” error during update

Problem

Unable to update the platform. When attempting to update, the following message appears in the terminal:

Configuring system logging service ... fail
Failed to send metrics. Post "http://metricreport.ispsystem.net:8000/product_metric": context deadline exceeded (Client.Timeout exceeded while awaiting headers)

Diagnostics

Check the status of the syslog-ng service:

sudo systemctl status syslog-ng

If there is a problem, you will receive one of the following responses:

• service not found;
• failed status;
• empty output.

Solution

To solve the problem:

1. Connect to the server with the platform via SSH. For more information about connecting via SSH, see Workstation setup.
2. Reinstall syslog-ng:
   

   sudo apt install --reinstall syslog-ng

    If syslog-ng was previously deleted and is not present on the server, the command will reinstall it.

3. Enable automatic startup of the service:
   

   sudo systemctl enable syslog-ng

4. Start the service:
   

   sudo systemctl start syslog-ng