Running operations freeze

This is the documentation for the deprecated product BILLmanager 5. It is no longer updated and may be irrelevant. Documentation for the current version of BILLmanager can be found in the BILLmanager 6 section.

Note:

Starting from BILLmanager version 5.198, the problem with running operations freezing has been solved; we recommend updating the control panel to the specified version.

Problem

Operations on services freeze: power on, reboot etc.

Solution

To identify the operation freezing cause:

Check for any frozen operations of the processing module with the command:
Processing module operations check
```
ps aux | grep pmvmmgr
```
Comments to the command
pmvmmgr — processing module operations (pm<panel_short_name>).
Check the processing module’s log. For example, if the virtual server service is in VMmanager, check the log in /usr/local/mgr5/var/pmvmmgr.log; in case of ISPmanager processing module, check the log in /usr/local/mgr5/var/pmispmgr5.log.
An example of log when a service is provisioned:
Service provisioning log
```
Mar 12 04:06:29 [14203:1] processing INFO RUN with: processing/pmispmgr5 --runningoperation 97 --command open --item 509
```
Comments to the log
The open command will change depending on the operation being requested.
If the processing module returns an error/response, check the logs on the processing module’s side.