Access to ISPsystem support

ISPsystem technical support staff may require temporary access to your server with the platform. For example, for:

• diagnosing and troubleshooting;
• configuring integrations;
• performing other technical tasks at your request.

Such access is possible only with your explicit permission and is terminated immediately after the work is completed.

If access to the platform on your server is restricted by IP addresses, add the official ISPsystem technical support IP address to the allowed list.

Below are instructions for adding these addresses via the web interface and terminal. Actions are described separately for the root user and for staff with the administrator role.

Web interface

For the root user

To add an address for access:

1. Log in to the platform interface as the root user.
2. In the top right corner, click the administrator name → Back to root → go to the Settings section → User Settings.
   
   
3. In the Main settings section, in the Access to control panel field, select the value "Only from IPs in the list".
   
4. In the List of IP addresses field, add the IP addresses for technical support access: 5.75.187.54 and 116.203.84.40.
5. Click Ok.

To disable access, remove the IP address from the List of IP addresses field.

For an employee with the administrator role

To add an address for access:

1. Log in to the platform interface as the root user.
2. In the main menu, go to the Provider section → Staff → select the account of the employee who needs to be granted access → Edit.
3. In the Access Settings section, in the Access to control panel field, select the value "Only from IPs in the list".
4. In the List of IP addresses field, add the IP addresses for technical support access: 5.75.187.54 and 116.203.84.40.
5. Click Ok.

To disable access, remove the IP address from the list.

Terminal

For the root user

To add an address for access:

1. Connect to the server with the platform via SSH. For more information about connecting via SSH, see Workstation setup.
2. Create a backup copy of the configuration file /usr/local/mgr5/var/userconf/billmgr.root:
   

   cp /usr/local/mgr5/var/userconf/billmgr.root{,.bak}

   Explanation

   • cp — command for copying files and directories;
   • /usr/local/mgr5/var/userconf/billmgr.root — original file name;
   • {,.bak} — shell construct that will create a backup copy /usr/local/mgr5/var/userconf/billmgr.root.bak.
3. Add the IP address to the configuration:
   

   echo 'Access 5.75.187.54\nAccess 116.203.84.40' >> /usr/local/mgr5/var/userconf/billmgr.root

   Explanation

   • 'Access 5.75.187.54\nAccess 116.203.84.40' — tells the platform that login from the specified IP addresses is allowed for this user;
   • echo 'Access 5.75.187.54\nAccess 116.203.84.40' — outputs the string to standard output;
   • >> — appends the output to the end of the specified file without overwriting its contents.

To disable access, delete the added line from the file.

For an employee with the administrator role

To add an address for access:

1. Connect to the server with the platform via SSH. For more information about connecting via SSH, see Workstation setup.
2. Create a backup copy of the configuration file /usr/local/mgr5/var/userconf/billmgr.<user_id>, where <user_id> is the id of the employee who needs to be granted access:
   

   cp /usr/local/mgr5/var/userconf/billmgr.<user_id>{,.bak}

   Explanation

   • cp — command designed for copying files and directories;
   • /usr/local/mgr5/var/userconf/billmgr.<user_id> — original file name;
   • {,.bak} — shell construct that will create a backup copy /usr/local/mgr5/var/userconf/billmgr.<user_id>.bak;
   • <user_id> — id of the employee who needs to be granted access.
   To find out the id of the employee who needs to be granted access, in the platform interface go to the menu Provider → Employees → select the employee's account. In the id column, their numerical identifier will be indicated. For example, id=13.
3. Add the IP address to the configuration:
   

   echo 'Access 5.75.187.54\nAccess 116.203.84.40' >> /usr/local/mgr5/var/userconf/billmgr.<user_id>

   Explanation

   • 'Access 5.75.187.54\nAccess 116.203.84.40' — tells the platform that login from the specified IP addresses is allowed for this user;
   • echo 'Access 5.75.187.54\nAccess 116.203.84.40' — outputs the string to standard output;
   • >> — appends the output to the end of the specified file without overwriting its contents;
   • <user_id> — id of the employee who needs to be granted access.

To disable access, delete the added line from the file.