Support tickets (clientticket)

Support tickets under a client account

Function: clientticket

Result: list of items

Access level: user

Parameter	Type	Required	Value
`id`	Positive integer	Yes	Unique identifier.
`name`	String	No	Support ticket subject.
`last_message`	String	No	Last message.
`wait_time`	String	No	Delay. Response wait time.
`create_user`	String	No	Author of the ticket.
`tstatus`	String (enumeration)	No	Support ticket status. Possible values: `0` — new; `1` — under review; `2` — awaiting response; `3` — closed; `10` — archived.

Function: clientticket.filter

Result: successful operation or error message

UI Equivalent: go to Support → Support tickets → click Filter. Available under a client account.

Sets selection conditions for the client ticket list.

Access level: user

Function: incident

Result: successful operation or error message

Allows a client to purchase additional technical support tickets. Available when paid support is configured.

Access level: user

Parameter	Type	Required	Value
`elid`	Positive integer	No	Client identifier.
`count`	Positive integer	No	Number of tickets.
`sok`	String	No	The value `ok` confirms the operation.

Function: clientticket.edit

Result: successful operation or error message

UI Equivalent: go to Support → Support tickets → click Open. Available under a client account.

Creates a new ticket or modifies an existing one. A client can add a message to an active ticket.

Access level: user

Parameter	Type	Required	Value
`elid`	Positive integer	Yes	Support ticket identifier.
`name`	String	No	Support ticket subject.
`ticket_item`	String	No	Service to which the ticket relates.
`ticket_project_select`	String	No	Provider to which the ticket subject relates.
`client_department`	String	No	Provider department to which the ticket will be forwarded.
`item`	String	No	Service to which the ticket relates.
`client_priority`	String (enumeration)	No	Support ticket priority. Possible values: `0` — low; `1` — medium; `2` — high.
`priority`	String (enumeration)	No	Support ticket priority. Possible values: `0` — low; `1` — medium; `2` — high.
`message`	String	No	Text of the message being added. Supports Markdown markup.
`show_optional`	Flag	No	Show additional ticket settings.
`note_message`	String	No	Internal comment.
`ticket_expense`	String	No	Amount of funds to be debited from the client account.
`high_priority`	Flag	No	Place the ticket at the top of the queue.
`low_priority`	Flag	No	Reset the elevated priority flag.
`incident_count`	Positive integer	No	Incident counter.
`show_abuse`	Flag	No	Show violation registration parameters.
`score`	Positive integer	No	Number of points for the violation.
`action`	String	No	Function to be applied.
`deadline_date`	Date and time	No	Support ticket deadline date.
`deadline_time`	Date and time	No	Support ticket deadline time.
`score_note`	String	No	Comment to the violation.
`sok`	String	No	The value `ok` confirms the operation.

Function: clientticket.archive

Result: successful operation or error message

UI Equivalent: go to Support → Support tickets → click To archive. Available under a client account.

Moves the ticket to archive. Available for closed tickets. Supports archiving multiple tickets.

Access level: user

Parameter	Type	Required	Value
`elid`	String (list)	Yes	Unique identifier from the clientticket function.
`sok`	String	Yes	The value `ok` confirms the operation.