Password recovery

If a user forgets the password to their BILLmanager account, they can go through the password recovery procedure. To recover the password, the user needs to specify the email address that serves as the login to log in to the account.

By default, BILLmanager sends the recovery code to the user's email. To allow BILLmanager to send emails, configure the outgoing message server.

Configure the number of password reset attempts via email:

1. Go to the Provider → Password settings menu.
2. In the Password recovery block, specify:
   1. Recovery request limit — the maximum number of password recovery emails that can be sent during the period specified in the Recovery request period field.
   2. Recovery request period — the time before the request limit is reset, sec.
3. Click Ok to save the changes.

To have the platform send the confirmation code to a verified phone number:

1. Enable and configure Fraud Protection.
2. Go to Provider → Providers → select a provider → click Clients verification → create a phone verification rule. For more information, see the article Clients verification.
3. Go to Provider → Global settings → Main settings block → enable the Password recovery via SMS option to enable sending the confirmation code to a verified phone number.
   If the user does not have a verified number, the confirmation code will be sent to email.
   1. Attempts to send a code — the limit of attempts to receive a password reset code via SMS. After exceeding the limit, password recovery will only be possible via email.
   2. Code receiving timeout , seconds — the minimum period between repeated sends of the password reset code.
   3. How to receive a code — the option allows the user to select the method of receiving the code: via SMS or email.